Returns & Refunds

Returns

Withdrawal from the contract within 14 days

You can return goods bought in our online store within 14 days of receipt without giving any reason. Just send us an e-mail to info@refitshop.cz or the completed withdrawal form.

Please send the goods by post or courier to:
Edwin Ozimek, s. r. o., Jeseniova 1438/110, 130 00 Praha 3, Czech Republic

Before sending, please write to us so that we know the parcel is on its way.

Return conditions

• Please return the goods complete and undamaged, ideally in their original packaging. You are only liable for any diminished value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
• For hygiene reasons, products in 200, 230 and 500 ml packs with a broken protective seal cannot be returned.
• Roll-ons (80 ml) have no protective seal, so please return them unused. If you return a used roll-on, we will deduct the loss in value from the refund.
• The costs of returning the goods are borne by the buyer.

Refund

We will refund you within 14 days of your withdrawal at the latest, using the same payment method you used. We can refund only after the goods have arrived back with us or you have shown us that you have sent them.

Damaged or wrong goods

Please check the parcel right after receiving it. If the goods are damaged or we sent you something else, write to us as soon as possible at info@refitshop.cz. We will sort it out.

Complaints

You can make a claim for defective goods within 24 months of receipt. We will respond to your complaint within 14 days and settle it within 30 days at the latest. Details are in our Terms & Conditions.